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Glassix: Your Omnichannel Communication Solution
According to SalesForce over 90% of the customers are likely to make repeat purchases after a great service experience. Sybrant’s CustomerFirst Glassix is an Omnichannel Communication platform that would facilitate your customers contact you seamlessly in an instant manner from any of their channel of choice be it Messaging, Social, Live chat, Email and more. It is a true Omnichannel digital platform that can connect your CSR with a variety of channels including messaging (Apple Business Chat, Facebook Messenger, WahtsApp, Viber, VChat etc.), in-App Messaging, social media (Facebook, Twitter, Instagram etc.), live chat with contextual information access, Email, Video chat, and platforms – smartphones, tablets and PCs thus providing them with an innovative, fast and effective customer service experience.
In a typical call centre one agent can only support one customer at any given moment resulting in very long waiting periods by the customers damaging customer experience leading to loss of revenue and customers. On the other hand with CustomerFirst Glassix one agent can provide service to several customers at the same time; result – Saving on resources, more efficient work processes and superior customer experience.
- You get direct and immediate connection between the agent and several customers.
- Communication can be done with any of the channels.
- The agent can freely change between the channels.
- With all the interactions through a single dashboard.
Implementing Glassix is so simple
It is a full SaaS solution that takes a few days to implement than months with other solutions. Glassix can be integrate with your existing CRM system is quickly and very easily. With the use of various platforms, the waiting time for customers can be reduced and the organization can simultaneously provide an effective and innovative service experience. This results in saving resources, more efficient work processes and superior customer experience for the organization. The agent will be able to send and receive documents in any channel convenient for the customer and send step-by-step instructions to fix any issues. Customer can sign any online form or agreement sent to them from their mobile devices and share the same with the agent instantaneously.
With Glassix, a great deal of thought and effort has been invested in building an advanced API that enables developers inside and outside the organization to achieve integration in a simple and fast way.
Glassix is also secured with a variety of tools and various technological solutions including FW, antivirus, CDR, two-step authentication of users, and others, so that there will be no security issues for the organization or the customer.
Glassix is implemented with different organizations be it BFSI, FMCG, Universities, Technology companies, Luxury goods, Car rental and so on. If you are interested in providing a seamless omnichannel experience to your customers and grow your business please write to connect@sybrantdigital.com. We can also show you a ‘No Obligation’ demo to facilitate you decide.
Multi-Platform Communication:
Connect with customers on various channels from a single interface.
Data Services
Use our best IT solutions for business and finance management to increase productivity & efficiency, reduce cost.
Secure and Reliable
Equipped with top-notch security tools like antivirus, firewalls, and two-step authentication.